Firearm Return Policy
Thank you for choosing Successor Systems for your custom gun needs. We are committed to providing quality firearms and excellent customer service. Please review our return policy carefully before making a purchase.
All Firearm Sales Are Final
Due to federal regulations and safety concerns, all firearm sales are final once a background check is completed and the firearm is transferred to the buyer. No returns, exchanges, or refunds will be accepted on firearms that have been transferred.
Cancellations and Refused Transfers
Due to the nature of the custom pistol being made to your specifications, there will be no refund for orders that are cancelled, refused or unable to be fulfilled due to limitations or laws of your state regarding firearms once payment has been made. YOU ARE RESPONSIBLE TO ENSURE YOUR STATE LAWS ARE BEING MET WITH YOUR SPECIFIC DESIGN AND PURCHASE. Successor Systems, LLC cannot, nor will not, be held responsible if you have not met that expectations with your state. All Federal laws relkating to gun ownership apply.
Defective Firearms
Firearms that are found to be defective after transfer must be handled through our warranty process. We will offer repair or replacement at our discretion. Please contact us directly via the warranty claims form.
Used Firearms
Used firearms are sold as-is, with no warranties or guarantees, unless specifically stated otherwise. No returns or exchanges will be accepted on used firearms.
Accessories, Parts, and Ammunition
- Ammunition: All sales are final—no returns or exchanges.
- Accessories/Parts: May be returned within 30 days of purchase if unused and in original packaging and in unused condition. A restocking fee of 15% will apply. Determination is made by Successor Systems and is final.
Additional Terms
- All returns must be accompanied by the original receipt and in original packaging.
- Items showing signs of use, damage, or modification are not eligible for return.
- We reserve the right to refuse any return that does not meet these conditions.
Customized fit. Range proven. Designed by you.
NOTICE: Our firearms are manufactured in full compliance with all applicable U.S. federal, state, and local regulations, ensuring adherence to industry standards and legal requirements.